Frequently Asked Questions:
Have a question? You're likely to find the answer below. If you still need help, feel free to contact our support team.
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Do you offer Cash on Delivery (COD)?
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across India at no extra charge. You can also choose to pay online and enjoy an extra discount on prepaid orders.
What payment methods do you accept?
What payment methods do you accept?
We accept Cash on Delivery (COD), UPI (PhonePe, Google Pay, Paytm & more), debit/credit cards, net banking, and other secure online payment methods. All online payments are 100% secure and processed through Razorpay.
How long does delivery take?
How long does delivery take?
We offer fast delivery within 3–5 business days across India. Delivery times may vary slightly depending on your location.
How can I track my order?
How can I track my order?
Once your order is shipped, you'll receive tracking details and WhatsApp updates at every stage of your order.
Do you offer returns or replacements?
Do you offer returns or replacements?
Yes. Returns or replacements are available within 14 days for damaged or incorrect items. Please share an unboxing video with our support team on WhatsApp at +91- 9797218706 to process your request.
Can I cancel my order?
Can I cancel my order?
Yes. If you wish to cancel your order, simply contact us as soon as possible on WhatsApp at +91-9797218706 or email us at support.zelvica@gmail.com. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
Do you ship across India?
Do you ship across India?
Yes! We offer PAN India delivery and ship to customers across the country. No matter where you live in India, we'll deliver your order right to your doorstep.
Is shipping free?
Is shipping free?
Yes! We offer FREE shipping on all orders across India with no hidden charges.
How can I contact Zelvica?
How can I contact Zelvica?
You can reach us anytime via email at support.zelvica@gmail.com or on WhatsApp at +91-9797218706. Our support team is always happy to help.
Why should I shop with Zelvica?
Why should I shop with Zelvica?
At Zelvica, we focus on quality products, secure payments, fast delivery, responsive customer support, and a smooth shopping experience for every customer.
Still Need Help?
Can't find the answer you're looking for? Contact us anytime—we're always happy to help.
📧 Email: support.zelvica@gmail.com
💬 WhatsApp: +91-9797218706